Privacy Policy

Last Updated: January 2025

SOWA Bir (“we”, “our”, “us”) operates as a boutique homestay located near Bangoru Waterfall, Bir, Himachal Pradesh.
We value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect the following information when you use our website or make a booking:

Personal Information

• Full Name
• Contact Number
• Email Address
• Address (if required for billing/ID verification)
• Government ID (Aadhar/Passport at check-in as per Indian law)

Booking Information

• Check-in & check-out dates
• Number of guests
• Room preferences
• Any special requests

Payment Information

We use Razorpay as our secure payment gateway.
We do not store your card details or bank information. All payment data is handled securely by Razorpay as per PCI-DSS standards.

Device Information

• IP address
• Browser type
• Cookies
• Website usage analytics

How We Use Your Information

We use your data to:

• Confirm and manage your bookings
• Communicate regarding your stay
• Process payments
• Improve our website and services
• Send occasional updates (optional)

Cookies

We use cookies to:

• Improve user experience
• Track website performance
• Remember your preferences

You may disable cookies through your browser settings.

Information Sharing

We do not sell or share your information with unauthorized third parties.
Your data may be shared only with:

• Razorpay (for payments)
• Government authorities (only if legally required)

Data Security

We follow strict security measures to protect your information. Razorpay handles all payment-related security via encrypted transactions.

Your Rights

You may request:

• Access to your data
• Corrections
• Deletion (except legally required hotel records)

Contact Us

For privacy concerns, write to:
📧 sowastaysbir@gmail.com
📞 +91 77384 24076